JOB DESCRIPTION: Customer Service Clerk

 

DEPARTMENT: Assembly

 

REPORTS TO: Sales and Marketing Agent / Program Management Manager

 

THE POSITION: This is an entry-level position responsible for assisting in the facilitation of sales to customers in the area of Printed Circuit Board (PCB) products and/or Printed Circuit Assembly (PCA) products. The Customer Service Clerk works closely with the Sales and Marketing Agents and/or Program Management in maintaining files for the corporate market base using the latest in technology applications. May assist the Sales and Marketing Agents as the initial point of contact for sales activities, including customer identification, liaison, planning, quotes, and data entry. The Customer Service Clerk will interact in a consistently pleasant and helpful manner with potential customers, fellow employees, visitors, and agents.

 

POSITION RESPONSIBILITIES:

  • Gathers the initial contact information for sales activities, including customer identification, interests, and business and professional background.
  • Tracks, documents and maintains electronic files of all customer contacts and potential orders to ensure accurate processing and up to date contact information
  • Works closely with the Sales and Marketing Agents to maintain a high level of product knowledge and pricing. Can answer basic information on PCB / PCA process and product
  • Performs basic administrative and office support duties to include typing, filing, copying, and electronic data entry and file maintenance using BaconSoft - JTS software (PCB) or EciSolutions - M1 software (PCA)

 

MINIMUM QUALIFICATIONS:

  • Able to read, write, and comprehend English
  • SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS ETC: (preferred but not required)
  • Strong customer orientation and excellent interpersonal skills.
  • Proficient computer software and data entry skills (Microsoft: Windows 10, Outlook, Excel, Word)
  • Clear communication skills (verbal and written).
  • Ability to work independently or in teams.

 

REQUIRED INTERNAL TRAINING:

  • HCI Orientation
  • All pertaining process procedures that relate to job function

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk (10%), stand (10%), and sit (80%).  The employee is frequently required to use a computer and telephone. The employee is required to frequently reach with hands and arms, manipulate papers/files and type data into a computer in repetitive motions; and talk to hear.

The employee must regularly lift and/or move up to 10 pounds, rarely lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perceptions, and the ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly in an office environment.  The employee occasionally works near moving mechanical parts and may pass through areas of loud noise. Must be able to work around hazardous chemicals

 

Applicants need to apply in person

546 S. Pacific St
San Marcos, CA 92078

 

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